FREQUENTLY ASKED QUESTIONS


How long does delivery take?

Shipping takes 1-3 business days after your order has been processed. Our customers are delighted and happy to shop again, especially because of the fast delivery.

How much does shipping cost?

Shipping is completely free for you in Austria and Germany for orders over 50€!

Do I have to pay for return shipping?

Please note that you are responsible for the return shipping costs. For more information, see 'Shipping and Payment Terms'.

What payment options are available?

You can pay for your order with PayPal, Klarna, Mastercard, Visa, Google Pay and many more.

Is the watch compatible with my phone?

Yes, our smartwatches are compatible with all phones. For example, Apple iPhone, Samsung, Huawei, Google Pixel, Xiaomi, Wiko, Vivo, Oppo, Nokia, Sony – all Android and iOS devices. 📲✅

Can you also make phone calls with the watch?

Yes, you can both answer incoming and make outgoing calls thanks to the built-in speaker and microphone. 📞✅

Can you read, write & listen to WhatsApp messages?

You can receive WhatsApp, Facebook, and email messages, etc., but you can't write. This would probably be very tedious on the small screen.

Is the watch waterproof?

All of our smartwatches are waterproof! The Alura and Hyper Smartwatch offer 3 ATM water resistance, while the Hyper Smartwatch Pro offers even more protection at 5 ATM.

How long does the battery last?

With the Alura Smartwatch and Hyper Smartwatch, you no longer have to charge daily – the battery lasts up to 5–10 days, depending on usage. The Hyper Smartwatch Pro even lasts up to 14 days! And best of all, the watch is fully charged again in just 1.5 hours. 🔋

Is there a German manual?

Yes, the German manual is detailed. There's also an instruction manual available in the shop directly under "Information in the footer." It fully explains how to use the watch and the app.

Does the clock also light up at night?

All our smartwatches glow at night, adding an extra touch to your appearance. The smartwatch also has a built-in flashlight.

    Is there a warranty on the smartwatch?

    All smartwatches come with an automatically activated 2-year manufacturer’s warranty.

    Is there a money back guarantee?

    Yes, we offer a 30-day money-back guarantee. If you are not satisfied with the product, you can return it within 30 days for a full refund.

    Can the smartwatch measure heart rate + blood oxygen?

    With our smartwatches, you can monitor your heart rate and blood oxygen levels throughout the day and keep an eye on your physical fitness. Please note that measurements may vary, as this is not a medical device.

    Is there sleep monitoring?

    Our smartwatches help you analyze different sleep stages and scientifically assess your sleep quality. You can adjust your sleep based on the assessed sleep quality. This can help ensure you get good quality sleep and have sufficient energy during the day.

    Can I receive messages?

    With our smartwatches You won't miss any important messages, such as calls, Facebook, Twitter, WhatsApp, and other apps. You can select the app's reminder message as needed.

    What languages ​​does the app have?

    The app supports the following languages: German, English, Spanish, French, Italian, and 15 other languages.